Our Arbitrators / Mediators

Toni Luttrell, Owner/President

Toni Luttrell

Becoming a Certified Arbitrator and Mediator brings Toni full circle from the beginning of her career.  Her first job out of college was as Director of Arbitration for the Better Business Bureau of Austin, where she trained more than 400 volunteers to decide consumer-business disputes.


Public Relations took her down her next career path, where she served in the following capacities:

  • Director of Customer Relations, Jack Brown Cleaners
  • Director of Community Relations, Humane Society of Austin, Inc.
  • Promotions/Marketing Director for radio stations KVET AM/FM, KASE 101 FM
  • Small Business Owner of her own PR/Lobby company, and AusTex Process Service

She has volunteered at a number of community organizations and has served on many of their Boards of Directors, including the Bipolar Foundation of Central Texas, Austin Crimestoppers, The Humane Society of Austin & Travis County, Texas Association of Professional Process Servers, and others.


Toni's a strong supporter of her alma-mater, The University of Texas---where she earned a business degree.  She's a wife, step-mother to 3, a rescuer of homeless dogs, world traveler, and a proud Austinite.

Nick James, Vice-President

Nick spent over 20 years as a Texas Senate Chief of Staff and is now a lobbyist for various interests.  Among them are insurance, water issues, worker's compensation, gaming/gambling,  oil and gas, environmental concerns, child protective service issues and healthcare.  He has written many pieces of legislation in each of those areas, and continues to work on these issues in the legistative arena today.


He has entered the fields of arbitration and mediation to help alleviate jam-packed court dockets, help various business interests in arbitration settle disputes and help find   in various disputed issues.  He has found that arbitrating/mediating problem different from the Senate and lobby world,  Today he still works with parties on two sides of a piece of legislation to reach an agreement beneficial to both sides.


He graduated from Texas A & M University (Texarkana) with a business degree focused on finance and economics.


Nick was in the insurance business for 13 years and owned and operated a property/casualty insurance agency in Austin.  He was also a small business owner in the sporting goods industry.


Nick has served as President of the Bipolar Foundation of Central Texas, is an avid golfer, has 3 children and is married.  He is a former board member of the Rotary Club, and a former board member of The Boys' and Girls' Club.